Last updated: September 2026
HEADING NORTH respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you contact us or use our services.
1. Who We Are
HEADING NORTH is a tourism service provider based in Rovaniemi, Finland.
Business ID: 3536358-1
Email: info@headingnorth.fi
WhatsApp: +358 44 246 2427
Location: Rovaniemi, Finland
Website: headingnorth.fi
2. What Personal Information We Collect
When you contact us, submit an inquiry or make a booking, we may collect information such as:
- Name
- Email address
- Mobile or WhatsApp number
- Experience or tour you are interested in
- Preferred experience date
- Number of guests
- Messages, special requests or other information you choose to provide
- Information necessary to arrange your booking, pickup or experience
Please avoid providing unnecessary sensitive personal information through our contact form.
3. Why We Use Your Information
We use personal information when necessary to:
- Respond to inquiries and communicate with you
- Process and manage bookings
- Arrange experiences, pickup and drop-off
- Provide requested customer service
- Handle changes, cancellations and refunds
- Meet applicable legal, accounting and regulatory obligations
- Maintain the safety and proper operation of our services
We do not sell your personal information.
4. Contact Form
When you submit the inquiry form on our website, the information you enter is used to respond to your inquiry and, where applicable, arrange your booking.
Our form asks you to agree that HEADING NORTH may use the information you provide to respond to your inquiry.
5. Email and WhatsApp
If you contact HEADING NORTH by email or WhatsApp, the information you provide will be processed for the purpose of responding to your inquiry, managing your booking or providing the requested service.
WhatsApp and your email provider may process information according to their own privacy policies.
6. Third-Party Booking Services
If you book a HEADING NORTH experience through a third-party booking platform, that platform may collect and process your personal information according to its own privacy policy.
We may receive information from the platform that is necessary to manage and provide your booked experience.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any period required by applicable legal, accounting or regulatory obligations.
Information that is no longer required will be deleted or otherwise appropriately disposed of.
8. Sharing Your Information
We do not sell or rent your personal information.
Information may be shared with service providers or other parties only when necessary to operate our website, process bookings, provide the requested service, comply with legal obligations or protect legitimate rights and interests.
9. Cookies and Website Technology
Our website may use cookies and similar technologies that are necessary for website functionality, security and performance.
If we later introduce analytics, advertising or other non-essential tracking technologies that require consent, we will provide appropriate information and consent choices where required.
10. Your Privacy Rights
Under applicable data-protection law, including the GDPR where applicable, you may have rights concerning your personal information, including the right to request access, correction or deletion of your information, and in certain circumstances to restrict or object to processing.
Where processing is based on consent, you may also have the right to withdraw your consent.
To make a privacy-related request, contact:
You also have the right to lodge a complaint with the competent data-protection supervisory authority if you believe your personal information has been processed unlawfully.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website or legal requirements change. The latest version will be published on this page with an updated revision date.